Frequently Asked Questions

1) Which locations does The Macke Corp ship to?

We currently ship to all locations within the United States.

2) What is the order cut‑off time for same‑day processing?

Orders placed before 04:00 PM (Eastern Time), Monday to Friday are scheduled to begin processing the same day. Orders placed after this time begin processing on the next business day.

3) How long does it take for my order to be shipped?

Most orders ship within 1–2 business days (Monday–Friday), excluding weekends and U.S. public holidays.

4) What is the typical delivery time once my order is shipped?

Transit time is usually 3–7 business days, depending on your location within the U.S.

Total delivery window: 4–9 business days (handling + transit).

5) How much does shipping cost?

A flat rate of $4.75 (USD) applies to all orders shipped within the United States.

6) Will I receive tracking information for my order?

Yes. As soon as your order ships, a tracking number will be emailed to you so you can monitor your shipment.

7) What should I do if my order is delayed?

While we strive to deliver on time, delays can occur due to weather, carrier issues, or other unforeseen events. If your order is significantly delayed, contact us and we’ll help investigate.

8) Can I return or exchange an item if I’m not satisfied?

Our products are made to order. We do not accept change-of-mind returns or exchanges for a size or color selected incorrectly by the customer, except where required by law. For damaged, defective, or incorrect items, contact The Macke Corp. within 14 days of delivery with your order number and photos where possible. We will arrange an appropriate replacement or refund at no additional cost. Statutory rights remain unaffected. See our Return and Refund Policy. Earlier orders retain the policy that applied when purchased.

9) Do I have to pay for return shipping?

Contact us before returning anything. A physical return may not be needed. If we require an eligible return for damage, a defect, or an incorrect item, we provide instructions and a prepaid label electronically at no cost. Labels are not automatically included in packages.

10) How long does it take to receive my refund?

Approved refunds are issued to the original payment method within 7 business days after approval and, if a return is required, receipt and inspection. Your bank or payment provider may need additional time to display the credit.

Notes: “Business days” are Monday–Friday, excluding U.S. public holidays. Prices shown are in USD.

Contact Us

Trade Name: The Macke Corp
Business EIN No: 99-4054373
Business Address: 5847 203rd Street, Oakland Gardens, NY 11364, United State

Email: support@themackecorp.com
Phone: +1 929 207 3906
Office Hours: 9 AM – 5 PM (Monday to Friday)
Time Zone: (GMT-05:00) Eastern Standard Time (New York)