FAQ

Frequently Asked Questions

1. Which locations does The Macke Corp ship to?
We currently ship to all locations within the United States.

2. What is the order cut-off time for same-day processing?
Orders placed before 04:00 PM (EST), Monday to Friday, will be processed the same day. Orders placed after this time will be processed on the next business day.

3. How long does it take for my order to be shipped?
All orders are processed and shipped within 1–2 business days, excluding weekends and public holidays.

4. What is the typical delivery time once my order is shipped?
Transit time usually takes 3–7 business days, depending on your location within the U.S.

5. How much does shipping cost?

  • Free shipping is available for orders over $149.98 (USD).

  • A flat rate of $6.95 (USD) applies for orders under $149.98.

6. Will I receive tracking information for my order?
Yes, once your order has been shipped, a tracking number will be sent to your email so you can monitor your shipment.

7. What should I do if my order is delayed?
While we strive to deliver on time, delays may occur due to weather, postal disruptions, or other unforeseen issues. Please contact us if your order is significantly delayed.

8. Can I return or exchange an item if I’m not satisfied?
Yes, returns and exchanges are accepted within 14 days of receiving your order, as long as the product is in new condition. Exchanges are available for defective or incorrect items.

9. Do I have to pay for return shipping?
No. A free return shipping label is included in your original package, so you won’t have to pay any return shipping fees.

10. How long does it take to receive my refund?
Once we receive and inspect your returned item, refunds are processed within 7 business days back to your original method of payment.

Contact Us

Trade Name: The Macke Corp
Business EIN No: 99-4054373
Business Address: 5847 203rd Street, Oakland Gardens, NY 11364, United State

Email: support@themackecorp.com
Phone: +1 929 207 3906
Office Hours: 9 AM – 5 PM (Monday to Friday)
Time Zone: (GMT-05:00) Eastern Standard Time (New York)