Return and Refund Policy
Updated October 12, 2026. This policy applies to orders placed after this version is published. Earlier orders remain covered by the policy shown at the time of purchase.
Made-to-order products
Our products are made to order. We do not accept returns or exchanges for a change of mind or a size or color selected incorrectly by the customer, except where required by applicable law. Please review the product description and size chart before ordering.
Damaged, defective, or incorrect items
If your order arrives damaged, defective, or different from what you ordered, contact The Macke Corp. within 14 days of delivery with your order number, a description of the issue, and clear photographs where possible. We will review the issue and arrange an appropriate replacement or refund at no additional cost. This reporting window does not limit rights or remedies provided by applicable law.
How to request help
Email support@themackecorp.com or use our contact page. The Macke Corp. handles customer service, returns, and refunds. You do not need to contact Printify or a print provider.
Return instructions and costs
Contact us before mailing anything back. A physical return may not be required. If we require a return for an eligible damaged, defective, or incorrect item, we will provide return instructions and a prepaid shipping label electronically at no cost to you. Labels are not automatically included in packages. Do not send items to a production partner or business address without our instructions. No restocking fee applies to eligible claims.
Refunds
Approved refunds are issued to the original payment method within 7 business days after approval and, if we require a return, receipt and inspection of the item. Your bank or payment provider may need additional time to display the credit.
Changes and cancellations
Contact us as soon as possible to request a change or cancellation. We will check the production status; changes may not be possible once production begins. Applicable cancellation rights remain in effect.
Your rights and existing orders
Nothing in this policy limits statutory consumer rights or makes your remedy depend solely on a production partner’s approval. We honor the return policy that applied when an existing order was placed.
Contact The Macke Corp.
Email: support@themackecorp.com
Phone: +1 929 207 3906
Business address: 5847 203rd Street, Oakland Gardens, NY 11364, United States
Office hours: Monday–Friday, 9 AM–5 PM Eastern Time.
