Return Policy
At The Macke Corp
We’re committed to your satisfaction. If something’s not right, we’ll make it right.
Returns
We accept returns for both defective and non-defective products within 15 days of your delivery date.
Items must be new only — unworn, unused, unwashed, and returned in original packaging with tags attached.
You must provide proof of purchase (e.g., order number or confirmation email).
Non-Returnable Items
Final Sale items
Gift cards
Customized or personalized products
Return Shipping
Return method: By mail
Return label: Included in the package, free
Restocking fees: No cost
Customers are responsible for return shipping unless the item is damaged or incorrect.
If your order arrived defective or wrong, we’ll cover the return shipping.
Refunds
Once your return is received and inspected, we’ll notify you.
If approved, your refund will be processed to your original payment method within 14 days.
How to Start a Return
Email: support@themackecorp.nyc
Please have your order number and reason for return.
We’ll send you return instructions promptly.
Exchanges
We accept exchanges.
If you need a different size or color, please return your item and place a new order.
Questions?
Reach us at support@themackecorp.nyc — we’re here to help.